Residential Service Conditions

1.1 Covered Services (Cleaning Only)

Unit Savings provides ground-access outdoor AC condenser coil and fin cleaning only for residential properties. Services may include, as applicable:

1. Exterior condenser cabinet cleaning
2. Removal of surface debris and buildup around the outdoor unit
3. Coil and fin cleaning using coil-safe methods and controlled water application
4. Basic opening/reclosing of access panels solely as reasonably necessary for cleaning access
5. Visual condition notes and before/after photo or video documentation

Unit Savings will select cleaning methods in its reasonable discretion based on visible equipment condition, access, and safety.

1.2 Services Not Provided (No HVAC Repair or Regulated HVAC Service)

Unit Savings is not acting as an HVAC repair contractor and does not provide diagnosis, repair, or regulated refrigerant service under this Agreement. Unit Savings does not perform:

1. Refrigerant handling, recovery, charging, evacuation, leak repair, pressure testing, or opening sealed refrigerant components
2. Diagnostics, troubleshooting, or system performance evaluation
3. Electrical repair, testing, replacement, or modification
4. Capacitor, contactor, compressor, fan motor, or component replacement
5. Thermostat work
6. Ductwork services
7. Indoor evaporator coil cleaning
8. Rooftop service, attic service, ladder work, or elevated access work
9. System commissioning or certification
10. Any repair or modification of any kind

Any service outside this scope requires a separate written agreement signed by Unit Savings.

2.1 Ground-Access Only

Service is limited to outdoor condenser units that are safely accessible from ground level. Unit Savings does not perform rooftop work, ladder work, or elevated access work.

2.2 Customer Access and Site Conditions

Customer is solely responsible for ensuring the service area is safe and accessible at the scheduled time, including:

1. Clear access path to the unit
2. Unlocked gates and barriers
3. Pets secured away from the work area
4. Children kept away from the work area
5. Reasonably safe footing and working conditions
6. Disclosure of hazards (including electrical hazards, aggressive animals, unstable surfaces, hidden obstacles, irrigation, or drainage issues)

2.3 Right to Refuse or Stop Work

Unit Savings may refuse, postpone, or stop service if site conditions are unsafe, inaccessible, or outside the scope of work. Unit Savings may charge a disclosed trip fee or no-access fee if applicable.

3.1 Customer Duty to Shut Off Power

Unless otherwise agreed in writing, Customer is solely responsible for shutting off electrical power to the outdoor condenser before service begins and confirming that power is off.

3.2 If Unit Savings Assists With Disconnect

If Unit Savings, at its sole discretion, turns power off or on using the existing outdoor disconnect, Customer understands and agrees that:

1. Unit Savings is doing so solely for cleaning safety/convenience
2. Unit Savings is not performing electrical diagnostics, testing, or repair
3. Unit Savings is relying on the condition of existing disconnects, wiring, and components
4. Pre-existing electrical defects may exist and may become apparent during or after service

Unit Savings is not liable for issues arising from pre-existing electrical conditions except to the extent directly caused by Unit Savings’ gross negligence or willful misconduct.

Customer represents, warrants, and agrees that:

1. Customer owns the property or has legal authority to authorize service at the Service Address.
2. Customer has authority to authorize access to the outdoor unit and surrounding area.
3. Customer has disclosed any known issues, including but not limited to no cooling, unusual noises, prior leaks, damaged fins, damaged cabinet, electrical concerns, or prior repairs.
4. Customer understands this is a cleaning-only service and not diagnosis or repair.
5. Customer understands that Unit Savings is not evaluating overall system condition, code compliance, or suitability for continued use.

5.1 Pre-Existing Condition Acknowledgment

Customer acknowledges that HVAC equipment, especially older equipment, may have pre-existing conditions not visible or obvious before cleaning, including but not limited to:

1. Corrosion
2. Coil weakness
3. Latent refrigerant leaks
4. Age-related component wear
5. Failing capacitors/contactors
6. Worn motors or compressors
7. Brittle wiring or deteriorated insulation
8. Bent or weakened fins
9. Prior improper repairs

5.2 Latent Defects May Be Revealed

Customer understands cleaning may reveal or coincide with latent defects or pre-existing failures that were already developing but not previously noticed.

5.3 No Liability for Pre-Existing Conditions

Unit Savings is not responsible for pre-existing conditions, latent defects, age-related failures, or pre-existing deterioration, except to the extent directly caused by Unit Savings’ gross negligence or willful misconduct.

6.1 Controlled Water Use

Customer understands condenser cleaning involves controlled water application.

6.2 Property Condition Acknowledgment

Customer acknowledges that property conditions outside Unit Savings’ control may affect water behavior, including:

1. Improper grading or drainage
2. Existing gaps, failed seals, or openings
3. Deteriorated siding, trim, masonry, or foundation
4. Prior water intrusion issues
5. Hidden structural defects

6.3 Overspray and Water-Related Disclaimer

Unit Savings will use commercially reasonable care in applying water and avoiding unnecessary overspray. Customer agrees Unit Savings is not responsible for damage caused by pre-existing property defects, drainage issues, hidden conditions, or water movement not created by Unit Savings.

Customer understands condenser fins and coils are delicate and may already be bent, weakened, corroded, or degraded due to age, weather, prior service, or impact.

Customer acknowledges:

1. Pre-existing fin/cabinet damage may be present
2. Cleaning does not restore new condition
3. Minor cosmetic variation or visible disturbance may occur during normal cleaning without negligence
4. Cosmetic appearance alone does not establish improper work

Unit Savings will use commercially reasonable cleaning methods consistent with the limited scope of this Agreement.

Unit Savings is providing a limited cleaning service only. Unit Savings does not, under this Agreement:

1. Diagnose HVAC problems
2. Repair HVAC equipment
3. Perform regulated refrigerant services
4. Certify HVAC system performance, safety, or code compliance
5. Represent that Customer’s system is “fixed” or “fully operational”

If Unit Savings observes a visible condition suggesting repair or diagnosis may be needed, Unit Savings may recommend that Customer contact a licensed HVAC contractor. Any such recommendation is a courtesy only and not a diagnosis.

Customer understands and agrees:

1. Cleaning may improve airflow and efficiency, but results vary by equipment condition and other factors.
2. Unit Savings does not guarantee any specific result, including:
   • Colder supply air
   • Lower utility bills
   • Improved capacity
   • Restored operation
   • Extended equipment life
   • Prevention of future failure
3. Unit Savings makes no warranty that cleaning will correct any no-cooling or performance issue.
4. Unit Savings makes no express or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose.
5. Website statements, marketing language, and technician comments are general informational statements and are not warranties or guarantees.

Unit Savings’ only obligation is to perform the agreed cleaning service in a commercially reasonable manner.

Customer authorizes Unit Savings to take photographs and/or video of:

1. The outdoor condenser unit
2. The immediate work area
3. Before/after condition
4. Equipment labels/serial information (if needed for service records)

Customer agrees this documentation may be used for:

1. Service records
2. Quality control
3. Dispute resolution
4. Insurance documentation

Optional Marketing Consent (separate from service consent)

☐ I consent to anonymized before/after photos or video being used for marketing.

☐ I do not consent to marketing use.

Customer’s service is not conditioned on marketing consent.

11.1 Payment Structure

Payment is due as follows: [INSERT PAYMENT STRUCTURE] (Examples: “in full at booking,” “deposit at booking and balance upon completion,” or “upon invoice receipt”)

11.2 Square and Payment Authorization

Unit Savings may use Square or another payment processor for booking, invoicing, and payment collection. Customer authorizes charges consistent with the selected booking/invoice terms.

11.3 Chargebacks and Payment Disputes

Customer agrees not to initiate a chargeback except for fraud or unauthorized charges. Service-related concerns must first be submitted to Unit Savings at ____________________ within ______ days of service.

11.4 Evidence of Service

Customer agrees that Unit Savings may rely on booking records, electronic acceptance records, signatures, timestamps, accepted-agreement version records, photos/video, text/email communications, and technician notes to respond to payment disputes or chargebacks.

1. Cancellations or rescheduling within ______ hours of the appointment may result in a fee of $______ or forfeiture of a deposit, if disclosed at booking.
2. If Unit Savings arrives and cannot safely perform service due to no access, blocked unit, unsecured pets, unsafe conditions, or other Customer-caused conditions, Unit Savings may charge a trip fee/no-access fee of $______.
3. Unit Savings may reschedule for unsafe weather, unsafe site conditions, or force majeure conditions without penalty to Unit Savings.

Unit Savings is not liable for delay, rescheduling, or failure to perform caused by events beyond its reasonable control, including but not limited to severe weather, lightning, storms, flooding, utility outages, equipment failure, accidents, illness, labor shortages, government actions, transportation interruptions, or other force majeure events. In such cases, Unit Savings may reschedule service within a reasonable time.

Customer understands and voluntarily assumes the risks inherent in authorizing cleaning of existing outdoor HVAC equipment, including the risk that pre-existing or latent defects may be discovered or become apparent during or after service.

Customer further acknowledges and agrees that:

1. Outdoor condenser equipment can be aged, corroded, and fragile
2. Cleaning does not eliminate pre-existing mechanical or electrical risks
3. Unit Savings is not responsible for risks inherent in the condition of Customer’s equipment or property, except as expressly provided in this Agreement

As a condition to any claim, Customer must notify Unit Savings in writing of any alleged damage or service issue within forty-eight (48) hours after service completion (or sooner if reasonably possible) and allow Unit Savings a reasonable opportunity to inspect the equipment/property before any non-emergency repairs, alterations, or third-party inspections are performed.

Failure to provide notice and a reasonable inspection opportunity may limit or bar the claim to the extent Unit Savings is prejudiced.

Please read carefully. This section limits your rights and releases claims, including claims for Unit Savings’ own negligence.

To the fullest extent permitted by Indiana law, Customer knowingly, voluntarily, and expressly releases, waives, and discharges Unit Savings LLC and its owners, members, managers, employees, contractors, and agents from any and all claims, demands, causes of action, damages, losses, or expenses arising out of or relating to the services provided under this Agreement, including claims for property damage, economic loss, service dissatisfaction, business interruption, or personal injury, and including claims alleging the negligence (acts or omissions) of Unit Savings, except to the extent the claim is caused by Unit Savings’ gross negligence or willful misconduct or cannot be waived under applicable law.

This waiver includes, without limitation, claims arising from or related to:

1. Pre-existing equipment defects or latent conditions
2. Age-related equipment failure
3. Corrosion or weakened coils/fittings/fins
4. Electrical issues not caused by Unit Savings
5. Refrigerant loss or sealed-system issues not caused by Unit Savings’ gross negligence
6. Property conditions outside Unit Savings’ control
7. Variations in system performance after cleaning
8. Water behavior affected by property conditions
9. Inaccessibility, delays, or interrupted service due to site conditions

Customer acknowledges this waiver is conspicuous, clear, unequivocal, material, and a condition of service pricing.

Customer Initials (Liability Waiver): ________

To the fullest extent permitted by Indiana law:

17.1 Cap on Liability

Unit Savings’ total aggregate liability for any and all claims arising out of or related to a specific service visit, regardless of theory (contract, tort, negligence, statutory, or otherwise), shall not exceed the amount actually paid by Customer for that specific service visit.

17.2 Excluded Damages

Unit Savings shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

1. Loss of use
2. Loss of cooling
3. Utility costs
4. Lost profits
5. Business interruption
6. Replacement system costs
7. Temporary lodging or comfort-related expenses

17.3 Exclusive Remedy

Customer’s exclusive remedy for any claim is monetary damages subject to the liability cap in this Section. This limitation applies even if any limited remedy fails of its essential purpose.

17.4 No Expansion by Statements

No oral statement, social media content, website marketing language, text message, or email changes or expands Unit Savings’ liability beyond this Agreement unless contained in a later written agreement signed by Unit Savings.

Customer agrees to defend, indemnify, and hold harmless Unit Savings LLC and its owners, members, managers, employees, contractors, and agents from and against any third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees and collection costs) arising out of or relating to:

1. Customer’s breach of this Agreement
2. Unsafe or undisclosed site conditions
3. Customer’s lack of authority to authorize service
4. Injury to persons or animals caused by Customer’s failure to secure the work area
5. Third-party disputes regarding property ownership, access, or authorization

19.1 Good-Faith Resolution First

Before filing arbitration or suit, the parties shall attempt in good faith to resolve the dispute informally. Customer must notify Unit Savings in writing of the dispute and allow at least ten (10) business days for response.

19.2 Binding Arbitration

Except as stated in Section 19.3, any claim, dispute, or controversy arising out of or relating to this Agreement or the services provided shall be resolved by binding arbitration in Indiana.

19.3 Small Claims Carve-Out

Either party may bring an individual claim in an Indiana small claims court if the claim qualifies and remains within that court’s jurisdictional limits.

19.4 Venue and Location

Arbitration shall occur in a county in Indiana reasonably near the Service Address or Unit Savings’ principal place of business, at Unit Savings’ election.

19.5 Arbitration Provider

Arbitration shall be administered by the American Arbitration Association (“AAA”) or, if AAA is unavailable, a comparable provider agreed by the parties or appointed by the court, under the provider’s applicable consumer arbitration rules then in effect.

19.6 Individual Claims Only; Class Waiver

To the fullest extent permitted by law, claims must be brought only in an individual capacity and not as a class, collective, consolidated, or representative action. If a class/representative waiver is held unenforceable for a particular claim, that claim shall proceed in court and not in arbitration.

19.7 Attorney’s Fees and Costs (Residential)

In any action to collect unpaid amounts, Unit Savings may recover reasonable collection costs, court costs, and attorney’s fees to the fullest extent permitted by law. In other disputes, fees may be awarded only as permitted by applicable law or by the arbitrator under the governing arbitration rules.

19.8 Arbitration Acknowledgment

Customer acknowledges that, by agreeing to this Section, Customer is waiving the right to litigate most disputes in court and waiving any right to a jury trial for claims subject to arbitration.

Customer Initials (Arbitration): ________

Customer agrees that this Agreement may be executed and accepted electronically and that the parties agree to conduct this transaction electronically.

Agreement Version ID for proof of assent: US-RES-2026-03-01-v1

Customer’s assent may be evidenced by one or more of the following records maintained by Unit Savings:

1. A required checkbox acknowledgment during booking
2. Electronic signature
3. Signed on-site authorization referencing this Agreement
4. Email or text acknowledgment
5. Payment made after Customer was presented with this Agreement and required to affirm acceptance

Customer agrees that electronic records, signatures, booking logs, timestamps, device/IP metadata (if available), and stored copies of the accepted Agreement version are admissible evidence of assent and authorization. Customer further agrees that this Agreement may be delivered electronically and retained by Customer in electronic form.

This Agreement shall be governed by and construed under the laws of the State of Indiana, without regard to conflict-of-laws principles. Court proceedings permitted under this Agreement shall be brought in a court of competent jurisdiction in Indiana.

This Agreement is the entire agreement between the parties regarding the services described and supersedes prior discussions, representations, or communications on the same subject.

If there is any conflict among:

1. This Agreement
2. Booking page text
3. Invoice notes
4. Text or email communications

then this Agreement controls, unless a later written document signed by Unit Savings expressly states otherwise.

No oral statement modifies this Agreement.

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law. Any invalid provision shall be modified only as necessary to make it enforceable while preserving its intent as closely as possible.

If any arbitration or class-waiver provision is held unenforceable, the remainder of this Agreement shall remain enforceable to the fullest extent permitted by law.

The following provisions survive completion, cancellation, or termination of services: payment obligations, notice of claim and inspection rights, waiver/release, limitation of liability, indemnification, dispute resolution/arbitration, attorney’s fees, governing law, and any provision that by its nature should survive.

Customer acknowledges that Customer has read this Agreement, understands it, had an opportunity to ask questions, and voluntarily agrees to its terms, including the liability waiver, negligence waiver, limitation of liability, and arbitration provisions.

Customer acknowledges that the liability waiver/release in Section 16 is intended to be conspicuous and to specifically and explicitly include claims based on Unit Savings’ own negligence to the fullest extent permitted by Indiana law.